ITIL Service Management is the most recognized framework for IT
service management in the world. Delivering a cohesive set of
best-practice guidance drawn from public and private sectors
internationally, ITIL helps service providers with best-practice
guidance on the provision of quality IT services, and the processes,
functions and other capabilities needed to support them to implement
service management.
Benefits it infrastructure management
ITIL provides a systematic and professional approach to the management
of IT services. Adopting its guidance offers users a huge range of
benefits that include:
- Reduced costs
- Improved value creation
- Improved IT services through the use of proven best-practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Alignment with business needs, including the development of a business perspective
- Improved productivity
- High-quality IT services that benefit the business customer
- A balanced and flexible approach to service provision
- Well-designed services which meet customers' needs - now and in the future
- Ability to adopt and adapt to reflect business needs and maturity.
IT Infrastructure Definition
Infrastructure is basic physical and organizational structures needed
for the operation of a society or enterprise, or the services and
facilities necessary for an economy to function. It can be generally
defined as the set of interconnected structural elements that provide
framework supporting an entire structure of development. It is an
important term for judging a country or region's development.
The term typically refers to the technical structures that support a
society, such as roads, bridges, water supply, sewers, electrical grids,
telecommunications, and so forth, and can be defined as "the physical
components of interrelated systems providing commodities and services
essential to enable, sustain, or enhance societal living conditions."
Viewed functionally, infrastructure facilitates the production of goods
and services, and also the distribution of finished products to markets,
as well as basic social services such as schools and hospitals; for
example, roads enable the transport of raw materials to a factory. In
military parlance, the term refers to the buildings and permanent
installations necessary for the support, redeployment, and operation of
military forces.